How I know it is working
Reach
Did it reach the people the default usually misses?
Example:
accessible formats available at release, not on request.
Requests
Did fewer people have to ask for what should already have been there?
Example:
fewer accommodation requests for materials that can be built accessibly.
Practice
Did what people do change, checked at 60 to 90 days?
Example:
a follow-up on how staff now build materials, not on satisfaction.
Adoption
Are others choosing to use or adapt it?
Example:
an accessibility office adapting a published resource or method.
Maintenance
Is it kept current?
Example:
a named owner and a review cycle that matches the accessibility plan.
Embedding
Is it in a template, procedure or standard?
Example:
part of onboarding, a course template or a written procedure.
Field
Is it being cited, critiqued or built on?
Example:
citations, published critiques, or contributions to a standard.