03Case study
The gap is in the environment
The person has not changed. What changes is the distance between them and everything they need to reach.
Before
A graduate student, without an adequate toolEvery need waits on someone else understanding it first.
- Thesis work
- met late, or not at all
- Home care aide
- met late, or not at all
- Daily needs
- met late, or not at all
- Night hours
- met late, or not at all
- Shift changes
- met late, or not at all
Inadequate tools · friction · waiting · needs unmet or met late.
After
The same student, with a tool they designedZero cost, no technology, and it works in any context.
- Thesis work
- met
- Home care aide
- met
- Daily needs
- met
- Night hours
- met
- Shift changes
- met
The gap was never in the person. It was in the environment.
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